Refund Policy

This Refund Policy explains when THE HOUSE OF VEYNOR LTD may provide refunds for paid InvoiceX subscriptions.

THE HOUSE OF VEYNOR LTD (company number 17561169), registered in England, United Kingdom. Registered office: Office 2236, 85 Dunstall Hill, Wolverhampton, England, WV6 0SR.

Contact: sales@invoicex.store · +44 7366 980115

The Free plan does not involve payment. No refund applies because no charge is made.

Paid subscriptions renew automatically each billing period unless cancelled before renewal. Cancel online from your Subscription page at any time. Access continues until the end of the paid period.

Because the Service is digital and access begins immediately after payment, fees are generally non-refundable once a billing period has started, except where required by law or as set out below.

We may issue a refund at our discretion or where required by law if:

• You were charged in error or duplicated charges occurred
• A technical fault prevented meaningful use of paid features for a sustained period and we could not resolve it promptly
• Consumer cancellation rights apply to your purchase under applicable UK law

Refund requests should be sent to sales@invoicex.store with your account email and payment details sufficient for us to locate the transaction.

Payments are processed by our payment provider. Approved refunds are returned via the original payment method where possible. Processing times depend on your bank or card issuer.

If you dispute a charge with your bank before contacting us, we may suspend your account while the dispute is investigated. Please email support first so we can resolve billing issues quickly.